UX Researcher (remote)

Location: Dearborn, Michigan US


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Job Number: 11145

External Description: At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

Working within our Marketing, Sales & Service organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We're looking for insightful individuals with the marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. If you have an audience-first mindset, join us and be the eyes, ears and voice of Ford.

What you'll be able to do:
We seek a User Experience Researcher to help us improve the digital car shopping experience. Our UX Researchers are at the forefront of setting strategic direction for our products, while championing the voice of the user. You will dive deep with our customers to understand what they really want and need and help our product teams turn those insights into actionable steps. You will join an empathetic, inclusive, and curiosity-driven UX team that serve as close partners with our product team members and fiercely advocates for our users.

  • Leading high level, strategic research initiatives utilizing innovative research methods and experiments to help drive product direction for the organization
  • Partnering with Product Owners, Product Managers, Interaction Designers, and other product team members to understand customer needs and opportunities
  • Owning the user research process for your products throughout the product lifecycle, from problem definition and research planning to synthesis and stakeholder buy-in
  • Planning, conducting, and facilitating user research sessions such as user interviews, contextual inquiry, co-creation workshops, data analysis, lean experimentation, etc.
  • Championing user experience research and design to departments across the company
  • High level strategic thinking and analysis for both early stage concepts and established products.
  • Taking a highly collaborative approach with your partners in the product organization
  • Helping mentor and guide product teams on the value of user research and design

The minimum requirements we seek:
  • Bachelor's degree in Human-computer interaction, sociology, anthropology, psychology, design or related field
  • 4+ years of experience leading user research initiatives for highly collaborative, multidisciplinary teams

Our preferred requirements:
  • Master's or PhD in user experience, human-computer interaction, sociology, anthropology, psychology or design
  • 6+ years of experience as a User Researcher or UX Designer Ability to thrive in and make sense of highly ambiguous problem spaces
  • Experience doing User Research for eCommerce or Consumer Products
  • Ability to think outside the box and be creative to find the best and most suitable ways to get the answers needed for product direction
  • Listening, being thoughtful, and having deep compassion and advocacy for the users of your products
  • Owning your own work, processes, and direction for the research on your products

What you'll receive in return:
As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more.
You'll also experience exciting opportunities for professional and personal growth and recognition.

If you have what it takes to help us redefine the future of mobility, we'd love to have you join us.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired

For information on Ford's salary and benefits, please visit:


Job Number: 65174BR

Community / Marketing Title: UX Researcher (remote)

Location_formattedLocationLong: Dearborn, Michigan US


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