UX Designer, eCommerce

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Job Number: 10772

External Description: At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

Working within our Marketing, Sales & Service organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We're looking for insightful individuals with the marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. If you have an audience-first mindset, join us and be the eyes, ears and voice of Ford.

As our UX Designer, you have the desire to tackle exciting and meaty customer problems. Whether it's using design thinking techniques to drive ideation and alignment or bringing a paper prototype to your user for a quick experiment, you can identify and implement the right steps towards solving a problem. You recognize the value of well-crafted design along with inventiveness and play in building great products within a business environment. You also have a passion for good interaction and visual design, you can craft end-to-end experiences to innovative retail strategies; balancing user needs with business strategy and ultimately creating delight for your customers. You love to work hand in hand with your users to build a more effective and efficient experience for them. You might not consider yourself a researcher, but you have solid awareness of research standard processes and know that research is the foundation towards good design. You can also use evaluative approaches to iteratively improve your products.

What you'll be able to do:

  • Analyze customer behaviors, identify opportunities to solve problems, and create cohesive, best-in-class experiences to our most challenging and high impact areas.
  • Contribute to the architecture of near and long term user experience visions for features and product lines across applicable devices and locales.
  • Create frameworks, conceptual diagrams, user flows, wireframes, detailed visual mockups, and prototypes to communicate high-level design strategies.
  • Responsibly and effectively advocate for the customer in a corporate environment; fostering a shared understanding of the customer centric intersection between design, technology and business.
  • Present to business, design, and executive-level leadership and support your design rationale using quantitative data and site metrics, customer feedback, and usability findings.
  • Designs lean, iterative, and development-ready solutions that can scale for the future, but understands the technology constraints of the now.
  • Thinks deeply about the user experience balanced with business goals to advise their designs.
  • Collaborate with the product team (Product Designers, Project Manager, Software Engineers) through the user-centered design process with collaborative workshops for discovery and ideation.
  • Engage and encourage the product organization about our customers' experiences through powerful story-telling with the human-centered design process, research insights, and customer journeys.
The minimum requirements we seek:
  • Bachelor's Degree in UX/Interaction/Product Designer/Visual Design working across a breadth of digital media or a combination of education and equivalent experience
  • 5+ years of UX experience in an Enterprise, ecommerce, or online mobile retail environment
  • 5+ years of experience working with agile software development teams and design software such as Sketch, Figma, and Adobe Creative Suite
  • Portfolio of work demonstrating ability to create customer experiences across a range of touch-points as well as proficiency in UI and interaction design with case studies
Our preferred requirements:
  • Master's degree in UX/Interaction/Product Designer/Visual Design working across a breadth of digital media or a combination of education and equivalent experience
  • Experience conducting discovery and user validation interviews
  • Experience crafting full-service consumer and business applications
  • Expert visual design acumen demonstrated through owning product design end-to-end.
  • Ability to create interactive experiences with prototyping software or by hand.
  • Exposure to paired programming and Agile/Lean methodologies
  • Understanding of modern front-end technologies and frameworks
  • Experience designing e-commerce experiences; bonus points in designing for global markets!
  • Desire to thrive in a fast-moving environment!
What you'll receive in return:
As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more.
You'll also experience exciting opportunities for professional and personal growth and recognition.

If you have what it takes to help us redefine the future of mobility, we'd love to have you join us.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired

For information on Ford's salary and benefits, please visit:
https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2022-benefits-and-comp-GSR-sal-plan-1.pdf
https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2022-benefits-and-comp-GSR-sal-plan-2.pdf

Job Number: 63582BR

Community / Marketing Title: UX Designer, eCommerce

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